Our Delivery Promise:

  • If you are a Trade Account customer, we offer free local delivery for you
  • Same day delivery available from our Woking branch, next day delivery available from our Farnham branch*
  • For non-account customers, delivery cost will be discussed when you place your order

*Same day delivery available for trade account customers from our Woking Plumbing Merchant branch only and is subject to availability. Next day delivery available from our Farnham Plumbing Merchant branch once full order has been placed. 

Full Delivery T&Cs

We will deliver the goods in accordance with your order usually within the stated delivery time but certainly within 30 days of the stated estimated delivery date. In the unlikely event that we do not make the goods available to you within 30 days of the stated estimated date you will have the option of cancelling your order by notifying us accordingly prior to delivery. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.

For reasons of health and safety and to avoid any property damage, most ‘Big Stuff’ items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by us.

You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 5 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

Without prejudice, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.